Customer service was awesome, got my new battery with no issues.
We have only used them in our garage because it’s cold and snowy out. 7 and 10 year old figured them out quickly. Charge is lasting weeks with flat surface garage play.
This hoverboard is fast, tough and extremely fun. I messed up and ordered a week before Christmas and these great people got the board to me in time to have the fat jolly man place it under the dehydrated twig. I can't thank them enough.
This is my son's third hoverboard (first one from Hyper GOGO). It is the only one that works well with the Hyper GOGO Gokart I think because of the 8.5 inch wheels and dual motors. It is worth the price as my son's friend has a comparable hoverboard, also with the bigger wheels and dual motors from a different brand that cost more than $200 more and they both like my son's better. When you turn on the hoverboard it makes a cool noise that sounds like a quad! It is fast and plenty of fun to ride without the Gokart . The battery lasts for a long time.