The company took a few days to start processing the order, which had me a bit worried. However, once the processing was underway, everything was quick and smooth. I was able to track my package at every step of the way. Though the packages arrived on time, they were torn and there were large holes in the boxes. Nothing inside was damaged, but I am not sure if that was just luck. The ordering process was quick and easy, and the company was very responsive to my emails. If not for the large holes in the packaging, this would have been a five-star rating.